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It is estimated that on average 4% of all clients air
segments ticketed in the Galileo system remain unused after the date of
travel. In these cases, the passenger may request a refund on
the ticketed segment or exchange it for future travel. Galileo
E-Tracker enables you to track and manage unused segments.
The coupon status indicates whether or not the segment has been used.
This data is stored in the airline system and not in the Galileo
system. The process of tracking unused segments in the agents system is
therefore complicated and slow because different systems hold the
necessary data.
E-Tracker gives us the ability to record and check all electronic
tickets issued on the Galileo system quickly and efficiently. The
current status of tickets may be displayed using extensive search and
sort capabilities.
Saving Overview & TMI Costs
*Refundable e-ticket management - On average
clients loose 3 percent of tickets, by utilising our tracking tools to
identify refundable unused electronic tickets we can provide Nvida EMEA
with an estimated savings of €39,259 (*Based on a €1.25 million Air
Spend).
*Non-refundable e-ticket/webfares management - Traditionally
clients
forfeit 5 percent of these ticket types.
Utilizing our reporting technology to alert travellers/travel bookers
holding non-refundable/webfare tickets prior to trip date and allow
them time to change the ticket without losing the value can provide our
customers an estimated saving of $16,346 (This figure has been
calculated based on 25% of $1.25million Air Spend tickets being
non-refundable/webfares)